Robert Downes Many of us face emotional challenges and dips in our lives.
The client is to be informed that all supporting documentation must accompany the written complaint. Definition of a Complaint A complaint means, a specific complaint relating to the Debt Counselling service rendered by a DCASA registered Debt Counsellor or its representative to the complainant on or after the commencement of the debt review process, and in which it is alleged that the Debt Counsellor or its representative: Complaints Procedure The Complaints Procedure documented below addresses the duties and functions of all parties involved in resolving complaints under the following sections: The role players in the complaints process.
The main role players in the Complaints Resolution Process are listed below: Role Player Description Complainant This is a person who has suffered prejudice by a Debt Counsellor or Representative and has decided to lodge a written complaint against that Debt Counsellor or Representative.
Respondent The Debt Counsellor or Representative against whom the complaint is made.
DCASA will be responsible for the registration and monitoring of any complaint and for referring such complaint to the Debt Counsellor. This step deals with a formal complaint being received from a client and should be dealt with as follows: Checks complaint and supporting documentation; Identifies Debt Counsellor; Submits complaint to Debt Counsellor; Diarises for 12 business days; and Debt Counsellor acknowledges receipt of complaint in writing to client within 2 business days of receipt.
Debt Counsellor to review complaint and then provides the client with a written reply and a copy is submitted to DCASA within 10 business days. This e-mail address is being protected from spambots.
The Code for Crown Prosecutors. The Code for Crown Prosecutors is a public document, issued by the Director of Public Prosecutions that sets out the general principles Crown Prosecutors should follow when they make decisions on cases.
Forms to lodge application under the Federal Court (Bankruptcy) Rules. Difference and Discrimination in Psychotherapy and Counselling prejudice and discrimination are issues which all counsellors and psychotherapists need to address as part of their personal and professional development.
Designed to support training on these complex issues, Difference & Discrimination in Counselling & Psychotherapy. An ethnic group or an ethnicity is a category of people who identify with each other based on similarities such as common ancestry, language, history, society, culture or nation.
Ethnicity is usually an inherited status based on the society in which one lives. Membership of an ethnic group tends to be defined by a shared cultural heritage, ancestry, origin myth, history, homeland, language or. FREE LEGAL ADVICE: The Family Law Clinic is a non-profit organisation governed by the Family Law Clinic Trust (Reg: NPO).
Our mission is to be representative in the heart of mpoverished and developing South African Communities with respect to offering free legal advice in all matters pertaining to family law and activities that challenge the rights of families.